From: Mario
To: East Side Mario's
Date: 2/21/2002
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(message) Hi my name is Mario. I enjoy eating at East Side Mario's but whenever I do eat there and iot is discovered by a waiter or hostess (via credit card or bank card) that my name is Mario they make a huge deal about it. Frankly I'm sick of it. It embarrasses my, and another thing, do you guys just cook your food before hand and when it comes time to serve it simply re-heat it? It tastes that way sometimes, please assist me, thank-you. margreek@hotmail.com
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(reply) Good Afternoon Mr.Eleftheros:
Thankyou for taking the time and writing us about your experiences at Eastside Marios. Please accept my apologies for the over zealous behaviour of the staff regarding your name. I'm sure that is meant with no malice, however I can understand that it must be quite annoying after time. To your second comment regarding the food at East Side Marios, we do indeed use fresh ingredients at all Eastside Marios and prepare all meals to order to ensure that guests receive the best quality for their money.We appreciate you taking the time to express your thoughts and concerns and ask if you could please let us know as to which locations you have experienced problems with so that we may work towards correcting any future problems.
Sincerely,
Bob Geitz
Corporate Chef Eastside Marios
